– Dynamic professional with 14+ years of robust experience in operations, sales, and retail management across multiple sectors, including food, retail, and catering, focusing on driving business growth and operational efficiency.
– Proven track record in managing large teams (up to 70+ employees) of diverse nationalities and backgrounds, fostering a cooperative and achievement-oriented environment.
– Expertise in developing and implementing effective marketing and sales strategies, which have consistently surpassed revenue objectives and enhanced customer engagement.
– Skilled in overseeing complex operations, ensuring compliance with company policies, optimising inventory and cost controls, and enhancing service delivery that boosts customer satisfaction and profitability.
– Experienced in menu planning, product development, and launching new offerings that align with current market trends and customer preferences, significantly increasing sales.
– Strong proficiency in budget management, forecasting, and leveraging advanced software tools (including Microsoft Dynamics, SAPAAD, and Micros Simphony) to streamline operations and improve decision-making.
| Organisation | Designation | Duration |
| Topi Vappa Foods Pvt Ltd., India | Operations Manager | Dec 2023 – Till Date |
| Good Food Co., Kuwait | Operations Manager | June 2022 – Sep 2023 |
| Gurlis Group, Kuwait | Operations Manager | July 2020 – May 2022 |
· Overseeing the management of multiple retail locations, coordinating budgets, and meticulously monitoring expenses to ensure financial health and operational efficiency.
· Ensuring all operational practices adhere strictly to company policies and procedures and maintaining high standards of corporate governance.
· Actively recruiting, training, and conducting performance evaluations of store managers and staff to foster professional growth and achieve superior workforce competence.
· Organising and executing marketing initiatives and promotional campaigns while analysing market trends and opportunities to enhance brand visibility and engagement.
· Enhancing Customer feedback systems will significantly enhance the guest experience, guiding pivotal service and menu improvements based on consumer insights.
· Implementing strategies to increase store sales and customer satisfaction, ensuring a positive brand image and increased profitability.
· Conducting thorough market analysis to identify and leverage food trends, successfully achieving a 10% increase in quarterly revenues through targeted marketing and product offerings.
· Optimising supply chain management by improving vendor delivery schedules and order accuracy, optimising operational efficiency, and reducing overhead costs.
@ Good Food Co., Kuwait
· Directed restaurant operations, like staff supervision, customer relations, vendor negotiations, inventory control, and procurement of food and beverages, ensuring seamless daily activities.
· Led and inspired a team of over 70 employees, cultivating a cooperative and goal-driven environment. Implemented comprehensive training programs and provided ongoing support to maintain high morale and productivity.
· Devised and enforced new service protocols to elevate the dining experience, achieving a 20% increase in customer satisfaction ratings.
· Negotiated with vendors to reduce food costs by 5%, effectively managing and optimising the restaurant’s operational budget.
· Launched a customer loyalty program that enhanced repeat business by 15% within six months, demonstrating its success in customer retention.
· Engineered and optimised menu pricing for both brands, designing the menu to maximise profitability while maintaining customer appeal.
· Collaborated with the Executive Chef to develop, create, and successfully introduce new menu items from scratch, adding variety and excitement to the restaurant’s offerings.
· Conducted regular store audits and spot checks to ensure compliance with industry regulations and organisational standards, maintaining high quality and adherence.
· Formulated and executed a marketing strategy that increased delivery sales by 18.4% year-over-year, showcasing the effectiveness of targeted marketing efforts.
· Ensured consistent adherence to restaurant standards and service speed, leading to the delivery of high-quality food and an efficient dining experience.
· Recruited, selected, trained, and managed staff, building a skilled and motivated team dedicated to exceptional service.
· Facilitated regular staff meetings to discuss company goals, delivered training, and provided coaching and feedback, aligning team performance with the restaurant’s objectives.
@ Gurlis Group, Kuwait
· Oversaw the operations of Danish Bakery, Catering, and Damlooj at multiple locations in Kuwait.
· Developed and executed advertising and marketing strategies to increase revenue, meet targets, and attract new customers.
· Assisted the development team in evaluating new locations using comparative statistics, successfully opening three new outlets.
· Created and maintained the budget, strategy, and marketing calendar.
· Motivated operations colleagues to achieve the highest standards in quality and merchandising across all bakery areas, encouraging pride and celebrating success.
· Launched new products and maintained top-selling items, boosting revenue by 12% in offline and e-commerce channels.
· Established a customer service centre and online sales team, enhancing sales and brand awareness.
· Implemented a comprehensive health and safety program, exceeding local regulatory requirements and maintaining a flawless inspection record.
· Demonstrated excellent communication and people management skills, fostering effective intra- and inter-departmental collaboration.
· Delivered high operational standards in executing orders and events, including stock organisation, staffing, timely deliveries, and adherence to food safety policies.
· Managed several catering orders and maintained a client order database.
· Evaluated associate performance within required timeframes, provided counselling, forecasted annual budget needs, and recommended profit-maximising strategies.
PREVIOUS EXPERIENCE
· Business Accounts Manager @ Alshaya Group, Kuwait | May 2015 – June 2020
· Meetings and Event Manager @ Radisson Collection, Kuwait | Jan 2011 – April 2015
· Customer Services Assistant @ Jet Airways Pvt Ltd, India | June 2010 – Jan 2011
CONTACT
Email: mimraan.ibrahim@gmail.com
Phone: +918122322711
Address: Chennai, India
Linkedin: https://www.linkedin.com/in/mohamed-imraan-8460a24