GOOD FOOD CO. bY Sultan center              JUNE 2022 – PRESENT

Brands In charge – Prime & Toast, Wasabi

Operations Manager                                                       

• Managing the whole operations of Prime & Toast and Wasabi restaurants which is including FOH & BOH.
• Delivering cash margin targets, ensuring plans are in place to monitor and control costs which is in line with P&L.
• Planned and forecasted the budget for the company with 30% LFL
• Made the feasibility/ projection plan for the whole company for 2022/ 2023
• Menu planning and development of new menu items and concepts for the brand.
• Marketing plan to increase the delivery sales was successful with 33.4% LFL
• Responsible for overseeing the development and implementation of departmental strategies and ensuring implementation of the brand service strategy and brand initiatives
• Maintained low employee turnover through the utilization of strong management, organization and communication skills.
• Maintained restaurant standards and speed of service to consistently produce high-quality food.
• Responsible for overall employees in the company and reporting directly to the CEO
• Worked on personnel relations, retained and recruited the key personnel for the FOH and BOH

GURLIS GROUP/ MN Al Hajery & Sons.         July 2020 – May 2022

Brands Involved – Danish Bakery, Danish Catering and Damlooj

Operations Manager                                              [January 2021 – May 2022]

• Responsible for overall operations in Danish Bakery, Danish Catering and Damlooj multi-locations in Kuwait
• Responsible for Merging & Acquisition of MNH and Gurlis Group by overseeing the pre & post-merger financial planning, scoping, closing, and integration and coordinate research and analysis activities to assess risk and impact in the business.
• Develops and implements sales strategies for the business to increase revenues and achieve targets
• Managing the existing key customers/ accounts in order to meet objectives of retention and further account development; develops retention strategies for key customers
• Maximizing sales across the company’s online products range.
• Spearheading different ecommerce projects across the brands and branches.
• Ensuring that the website delivers a great customer experience.
• Responsible for new website launch including layouts, visual appearance, usability and content for all new properties acquired.
• Created and maintained budget, strategy and marketing plans for all brands.
• Successful in launching new products and maintained top sellers sales in both offline and to the growing ecommerce business by increasing revenue by 12% LFL.
• Experienced in project management, new concept development and roll-out
• Monitored competition and collected customer reviews and feedback in order to identify potential areas and took necessary actions for the improvement of business growth.
• Launched and developed a customer service center and online sales-related team which leads to improve sales and brand awareness in the market.
• Excellent communication and people management skills with a positive, proactive approach to intra- / inter-departmental collaboration

Catering Manager                                                          [July 2020 – December 2020]

• Delivering excellent operational standards in executing orders / events, this includes organizing stock, arranging required staffing, ensuring deliveries are on time, ensuring food safety policies are followed.
• Prepared several catering orders and maintained a database of client orders.
• Responsible for E-Commerce catering orders on Bilbayt, Talabat and Mabrook
• Managed catering activities for various clients and resolved guest issues regarding catering matters.
• Prepared and maintained a listing of previous and current catering events.
• Recruited and trained catering staff and hired temporary staff on a per event basis.
• Delivering cash margin targets, ensuring plans are in place to monitor and control costs which is in line with P&L.
• Maintained records of catering fees and ensured that prices were up-to-date.
• Prepared monthly reports of catering revenue and client events.

Alshaya Group                                            MAY 2015 – JUNE 2020

Brands involved –

Catering, Dean & Deluca, Pinkberry, Asha’s, Castania and Bridgewater chocolate

Business Accounts Manager – Food Retail & Catering  [Jan’17 – June 2020]

• Managing all aspects of retail external sales and operations for the brand which is including Catering, B2B, B2C, Hotels, Pop-up shops, wholesale, events and online orders.
• Responsibility in identifying new clients and sources of business by making cold and warm calls and regular follow up with existing and potential new clients.
• Delivering excellent operational standards in executing orders / events, this includes organizing stock, arranging required staffing, ensuring deliveries are on time, ensuring food safety policies are followed.
• Maintain strong relationships with support functions to drive business performance and control.
• Recruiting and monitoring specialists and sub-contractors to ensure achievement of required tasks.
• Handle sales duties to include prospecting, lead processing, site visits and contracting customer accounts
• Maintain professional composure in high stress situations to make last-minute changes and develop strong and concise written and oral communication with concern departments.
• Developing catering department budget and marketing plan and succession in planning.
• Surpassing revenue objectives on a consistent basis.
• Solid understanding of profit and loss statements.
• Develops menus and ensured optimal level of services for all projects.

Project Manager – Events planner (Pre-Opening)  [May’15 – Dec’16]

• Manages catering sales revenue, operation budgets, and provides forecasting reports
• Coordinates between multiple discipline teams to have a smooth and successful execution of projects
• Manages professionally the allocation of function space
• Maintaining accurate customer records
• Use negotiating skills and creative selling abilities to close on business and negotiate contracts.

Radisson collection, Kuwait               JANUARY 2011 – APRIL 2015

Meetings and Event Sales Manager                 [February’14 – April’15]

• Plan and execute sales calls as agreed upon with the Hotel Executive Manager.
• Maintain up to date knowledge and suggest new sales strategies, rates, Product, packages, facilities and inventory as per the market’s evolutions
• Managing a team of 5 event sales executive’s
• Preparing revenue report and attend the revenue meeting
• Manages professionally the allocation of function space
• Provide the Operations team with all the necessary information to proceed to a high level of service
• Ensuring proper billing / invoicing of groups.
• Looks for ways to motivate and challenge the team members

Meetings & Event Sales Executive (Pre-Opening)   [June’ 11 – Jan’ 14]

• Plan and execute all events for the department.
• Ensure that security, safety, and health standards are being adhered.
• Facilitating and participating in other related department projects and Hotel events as applicable.
• Coordinate special events and activities for individual clients.

Guest Services Agent (Pre-Opening)                 [January’11 – May’11]

• Being a point of contact for the guests, ensuring that their requirement are met and provide information about services and facilities.
• Responsible for leading banquet staff in serving guests during banquet functions.

JET AIRWAYS PVT LTD, Chennai, India

Customer Services Assistant                           [June’10 – January’11]

• Handling domestic and international ticketing, check – in, airport announcements.
• Providing assistance to passengers in need and directing pedestrian traffic.
• Ensuring customer safety while boarding and deplaning